Owner-managed · Hamburg · Since 2014

Your IT just works.
Or we sort it out.

Personal managed IT for businesses in Hamburg and the greater metropolitan area. One dedicated contact who knows your systems. No ticket system, no call centre.

What we do for you every day
Proactive monitoring, 24/7
We spot problems before you do
Endpoint security with ESET
Protection against ransomware & data loss
Microsoft 365 & Cloud
Teams, Exchange, SharePoint — properly configured
Backup & recovery
Regularly tested, not just stored
10+
Years in Hamburg
1
Dedicated contact
24/7
Monitoring active
Zero churn
Not a single client has left TCO of their own accord since 2014
Sound familiar?

IT problems that cost
real money.

Scenario 1: Downtime
The printer dies 20 minutes before the presentation.

Your staff lose hours dealing with IT issues that have nothing to do with their actual work — and you're still paying their wages.

With TCO: helpdesk access, fast response, a clear hourly rate.
Scenario 2: Data loss
You only discover the backup wasn't running when you need it most.

Backup systems that aren't regularly tested aren't a safety net — they're a false sense of security.

With TCO: automated backups with Veeam, regular restore tests included.
Scenario 3: Security
Ransomware encrypts everything — and your IT provider is unreachable.

A security incident without an immediate point of contact is the worst thing that can happen. Every hour counts.

With TCO: emergency number, ESET protection, Fortinet firewall — and someone who picks up.
Scenario 4: Opacity
The IT invoice arrives — and you have no idea what you're paying for.

Confusing billing and hidden costs are unfortunately standard practice. And when you ask questions, nobody speaks plain English.

With TCO: fixed package price, transparent billing, plain language.

Everything your IT needs.

All services in detail →
Managed IT Services
Complete IT support with clear pricing. Monitoring, maintenance, helpdesk.
Cloud & Microsoft 365
Migration, management, and licence optimisation. Exchange, Teams, SharePoint.
IT Security
Endpoint security, firewall management, and access control.
Network & Infrastructure
Servers, LAN/WLAN, switches, and VPN. Planning, deployment, and operations.
Backup & Recovery
Automated backup with Veeam, restore tests, and emergency planning.
Business Telephony
VoIP with Starface and Snom. Planning, installation, and integration.
IT Consulting & Strategy
Software selection, digitalisation, IT planning. Vendor-independent advice.
Hardware & Procurement
Workstations, servers, peripherals. Tailored to your needs, also available as leasing.

No ticket system.
No call centre.
A real person.

At TCO Global you have a dedicated contact who knows your IT — and your name. No hold-music system that loses your case after three transfers.

Owner-managed since 2014. We are a Hamburg business built on long-term partnerships. No corporate giant stretching contracts and hiding costs.

Book a free consultation →
01
Proactive, not reactive
We monitor your systems around the clock and resolve issues before you even notice something is wrong.
02
Vendor-independent advice
Certified, but not tied. You get the solution that fits your business, not the one with the highest margin.
03
Transparent pricing
The package price covers all proactive work. Reactive support is billed by time. What's included is set out in black and white.
04
Reliability that speaks for itself
Since we were founded in 2014, not a single client has left TCO of their own accord. That's no coincidence. It's the standard we hold ourselves to.
Technology partners
Fortinet
ESET
Veeam
Lenovo
Starface
Synology
Zyxel
MailStore
CodeTwo
Snom
Fortinet
ESET
Veeam
Lenovo
Starface
Synology
Zyxel
MailStore
CodeTwo
Snom
Time & materials
Reactive support when your staff call us.
When someone from your team calls in with a specific problem, we bill that transparently by time — at a fixed contract customer hourly rate.
  • "My printer isn't working"
  • Software installation on request
  • Issues caused by user error
  • Hardware faults: diagnosis & replacement
  • Employee onboarding
Calculate costs → View all packages & pricing →
How we get started

Three steps to worry-free IT.

No risk, no stress. We make getting started as straightforward as possible.

1
Initial consultation
We talk about your business, your IT, and your requirements — no agenda, no time pressure.
2
Proposal & quote
A tailored plan with clear pricing. You see upfront what's included in the flat fee and what is billed by time if needed.
3
Implementation & operations
Smooth transition and ongoing support. Your dedicated contact is always reachable — not just at the start.
Book a free consultation → or call us: 040 228 216 21

Get to know us
no obligation.

We take a look at your IT landscape, answer your questions, and give you an honest assessment — free of charge and without any commitment.

Online
Book a free consultation
Phone · Mon–Fri 9am–6pm
040 228 216 21
E-mail
info@tco-global.com
Support
🖥️
Start remote session
Ad-hoc session with TCO technician
⬇️
Monitoring agent
Install only when agreed with TCO