Managed IT for Small Businesses Hamburg

01 · MANAGED IT SERVICES

Complete IT support.
Personal and reliable.

We take care of monitoring, maintenance, helpdesk and system administration — so your staff can get on with their work while you focus on the business.

MonitoringRemote SupportHelpdeskOn-Site Support

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Automated 24/7 monitoring with alerting
Patch management for operating systems and applications
Helpdesk by phone, email and remote support
On-site visits in Hamburg and the surrounding region
Quarterly IT reviews (Standard/Premium)
Dedicated personal point of contact
MFA baseline protection for all external access points

Basic protects your devices, Standard additionally manages your users and Microsoft 365, Premium is the complete IT department including Managed EDR and inclusive support. All licences for ESET, the monitoring agent and remote tool are included in the package price.

02 · CLOUD & MICROSOFT 365

Migration, management,
licence optimisation.

Microsoft 365 is powerful and complex. We migrate, configure and manage your cloud environment so it truly fits the way your team works every day.

Microsoft 365Exchange OnlineTeamsSharePointEntra IDCodeTwo

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Exchange Online & Teams setup and migration
Building SharePoint and OneDrive structures
Entra ID (formerly Azure AD) management
Licence analysis: often 20–40 % savings potential
Two-factor authentication and access policies
Centralised email signatures with CodeTwo
Migration from on-premise Exchange to Exchange Online

We analyse your licence situation free of charge during the initial consultation. Many businesses pay for modules they never use — or hold too many E5 licences where Business Standard would suffice.

03 · IT SECURITY

Security
that thinks ahead.

Firewalls, endpoint protection and vulnerability assessments. Deployed and monitored so threats are detected before damage occurs.

FortinetESETFirewallEndpoint Security2FA

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Fortinet firewall configuration, monitoring and firmware updates
ESET Endpoint Security: malware, ransomware, phishing
Internal and external vulnerability assessments
Automated patch management
Two-factor authentication for all access points
Email security: spam and phishing filters
Security concepts and access policies

Security is not a product you buy once. We review and adjust it regularly. As a Fortinet Advocate Partner, we have direct access to manufacturer support and new firmware releases.

04 · NETWORK & INFRASTRUCTURE

Solid foundation
for everything else.

Servers, LAN, Wi-Fi, switches, VPN. We plan, build and operate the infrastructure your business runs on — vendor-independent advice, certified implementation.

SynologyZyxelFortinetWindows ServerHyper-VVPN

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Server planning, setup and migration
Hyper-V virtualisation
LAN and Wi-Fi planning with coverage analysis
Managed switches and VLANs (Zyxel, Ubiquiti)
Site-to-site and client VPN (Fortinet)
Synology NAS for backup and file server
Network documentation and monitoring

Infrastructure projects are billed once on a time-and-materials basis; ongoing management is covered by the infrastructure add-on per component per month.

05 · BACKUP & DISASTER RECOVERY

Not whether, but
how quickly.

A backup is only worthwhile if you can actually restore from it in an emergency. That is why we test regularly — and document transparently.

VeeamSynologyWasabi CloudMailStore3-2-1 Strategy

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Veeam Backup & Replication for servers and VMs
Offsite cloud backup via Wasabi (3-2-1 strategy)
Email archiving with MailStore
Regular recovery tests with a written report for you
Documented emergency plans and recovery time objectives
Backup monitoring: automatic notification on failure
RPO/RTO alignment to your business requirements

Every backup is regularly tested for actual restorability. You receive the test report — not just a success notification.

06 · BUSINESS TELEPHONY

Starface Certified Partner.
Modern reachability.

Modern VoIP telephony with Starface and Snom. On-premise, cloud or hybrid — with call forwarding, queues, home-office integration and CRM connectivity.

StarfaceSnomVoIPSIPTAPI

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Starface telephone systems (cloud, on-premise or hybrid)
Snom desk phones and headsets
Desktop and mobile clients for home office
TAPI integration for CRM (e.g. DATEV, Salesforce)
Hunt groups, call queues and extensions
Provider-independent: SIP trunks of your choice
Staff training for all users after setup

Setup is a project service billed on a time-and-materials basis — regardless of whether you are an existing contract customer or not. Ongoing support for an existing Starface system is also available without a managed services contract.

07 · IT CONSULTING & STRATEGY

Vendor-independent.
And honest.

We recommend what suits your business — not what delivers the highest margin. Our advice is not dictated by any manufacturer.

Start-upsCRM SelectionCloud MigrationDigitalisation

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Software selection and evaluation (CRM, ERP, industry-specific software)
Digitalisation roadmaps for small businesses
IT setup for new businesses
Process analysis and optimisation through technology
Vendor management: coordination of third-party providers
IT budget planning and investment prioritisation
Preparation for audits and compliance requirements

Consulting services: 96 €/h for contract customers, 135 €/h without a contract. At the first meeting we give you an honest assessment of your situation — no strings attached.

08 · HARDWARE & PROCUREMENT

Chosen to fit
your actual needs.

Workstations, servers, peripherals. We source what you genuinely need, deliver it pre-configured — and handle warranties and replacements for you.

LenovoHPDellAppleSynologyLeasing

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Laptops, workstations, monitors, docking stations (Lenovo, HP, Dell, Apple)
Servers & storage (Synology, HPE, Lenovo ThinkSystem)
Printer infrastructure and peripherals
Leasing options via partner banks (36/48 months)
Pre-configured delivery: unpacked, logged in, ready to go
Old hardware take-back and GDPR-compliant disposal
Warranty management handled directly by TCO Global

Hardware procurement at 10–15 % above net purchase price. Leasing quotes via partner banks on request. No minimum order value.

Everything your IT needs.
Nothing it doesn't.

Complete IT support.
Personal and reliable.

Migration, management,
licence optimisation.

Security
that thinks ahead.

Solid foundation
for everything else.

Not whether, but
how quickly.

Starface Certified Partner.
Modern reachability.

Vendor-independent.
And honest.

Chosen to fit
your actual needs.

Admin just walked out?

Ready for IT
that simply works?

Everything your IT needs.Nothing it doesn't.

Complete IT support.Personal and reliable.

Migration, management,licence optimisation.

Securitythat thinks ahead.

Solid foundationfor everything else.

Not whether, buthow quickly.

Starface Certified Partner.Modern reachability.

Vendor-independent.And honest.

Chosen to fityour actual needs.

Admin just walked out?

Ready for ITthat simply works?

Everything your IT needs.
Nothing it doesn't.

Complete IT support.
Personal and reliable.

Migration, management,
licence optimisation.

Security
that thinks ahead.

Solid foundation
for everything else.

Not whether, but
how quickly.

Starface Certified Partner.
Modern reachability.

Vendor-independent.
And honest.

Chosen to fit
your actual needs.

Ready for IT
that simply works?