Managed IT in three building blocks. You only pay for what you need. All licences for ESET, monitoring and remote support are included in the package price.
Per user per month. Monitoring, updates, ESET protection and MFA. From 49 €/user — minimum 5 workstations.
Servers, firewalls, switches and NAS — professionally monitored and maintained. You pay per device, not for a flat-fee bundle.
Reactive support when your staff contact us. Billed at the contract customer hourly rate of 96 €/h — included in the Premium package.
Three tiers — from baseline protection for your devices to active user management and a fully outsourced IT department.
Servers, firewalls and other infrastructure are billed per component, in addition to the workstation price.
All prices plus VAT. · MDM Pro without Microsoft 365 Business Premium may require an additional Intune licence. · Managed Backup (incl. cloud off-site storage in an EU data centre and quarterly restore tests) is priced transparently by data volume — sample calculation available on request.
| Mon–Fri 9:00–18:00, contract customer | 96 €/h |
| Mon–Fri 9:00–18:00, without contract | 135 €/h |
| Evening Mon–Fri 18:00–22:00 | +25 % on hourly rate |
| Night Mon–Fri 22:00–9:00 | +50 % on hourly rate |
| Weekends & public holidays | +50 % on hourly rate |
| Call-out Hamburg (city area) | 30 min travel time |
| Call-out outside Hamburg | Travel time = billable time |
| Premium customers | No surcharges, call-out included |
| Onboarding (5–10 workstations) | from 490 € |
| Onboarding (11–20 workstations) | from 890 € |
| Onboarding (21–40 workstations) | from 1.490 € |
| Employee onboarding (identity) | 100 € flat fee |
| Device setup | on demand |
| Employee offboarding | 70 € flat fee |
| Network & infrastructure projects | on demand |
All prices in euros, net plus 19 % VAT. Premium customers are exempt from all time-based surcharges.
In most cases, yes. The workstation package covers your staff's computers. Infrastructure management covers servers, firewalls and the network. Together, the two building blocks deliver complete managed IT. During the initial consultation we assess your environment and recommend the right combination.
In Basic and Standard: the package prices cover proactive services — everything that runs in the background for you. When your staff contact us, time is billed at the contract customer rate of 96 €/h. In the Premium package, day-to-day support is included (projects excluded). Issues detected and proactively resolved by our monitoring are included in all packages.
Patch management is one of our managed services. If an update we deploy causes an issue, we resolve it within the scope of your package — at no additional cost to you.
A workstation is an actively used user with an endpoint device (laptop or desktop). If a user has two devices, the second device is charged at 30 % of the workstation price. Printers, network printers and server-only access accounts do not count.
We handle communication with your current provider, document your environment and plan the transition. The effort is covered by the onboarding flat fee. Allow 2–4 weeks — without disruption to your operations.
Yes. From 11 workstations you receive a 5 % discount on the workstation price; from 21 workstations, 10 %. The discounts apply to all packages. We also offer term discounts for contracts beyond 12 months — get in touch.
No. All software licences for ESET Endpoint Security, the monitoring agent and the remote support tool are included in the workstation price. Managed Backup is priced transparently by data volume — a sample calculation is available on request.
We assess your IT landscape and recommend the right combination. Free and no-obligation.